Privacy Policy

Innovo Technology in order to protect individual rights, especially in relation to automated processing and, in order to be transparent with the USER, has established a policy to ensure that your data is protected and secure with us. We also want you to know how we use them to provide you with a more personalized and higher quality shopping experience.

This Privacy Policy has been developed taking into account the provisions of the Organic Law on the Protection of Personal Data in force, as well as Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the movement of such data, hereinafter the GDPR.

I. Responsible for the treatment

In terms of data protection, Innovo Technology, shall be considered Data Controller, in relation to the files/processes collected through this website or through any other means such as telephone, email, in person, on paper through forms, through legal documents, etc.

The following are the identification data of the owner of this website:

Responsible for the treatment: Innovo Technology

E-mail address: sales@hk-innovo.com

II. Personal data we collect

Data you provide directly to us

When you register on our website and in order to receive our services or purchase our products, you provide us with the following information:
Name, shipping address, billing address, payment information, e-mail address, telephone numbers and company name (where applicable).
When you create an account, we ask you to create a username and password. Innovo Technology keeps your username and password (in encrypted format) within a secure environment and only uses your information to welcome you back and personalize your experience.
The shipping and billing address to facilitate your future purchases.
The products and other information contained in your cart, bill of materials (BOM) or order history.
You can decide what information you wish to provide to us, as well as whether you wish to provide us with information or whether you prefer not to provide us with information. However, certain information, such as your name, address or payment information, is necessary to process your order. Failure to provide this information will prevent you from using our website, ordering products or using some of our services.

When purchasing products at Innovo Technology, you should know that:

Innovo Technology does not store credit card numbers. Your credit card information is tokenized the first time it is processed. If you choose to save a credit card to your account for future use, only the encrypted token is saved and used to charge your credit card account.

Innovo Technology implements technologies that detect and remove credit card information sent through unapproved channels such as email or fax.

III. How do we use and share your personal information?

We may share your personal information in the following cases:

Innovo Technology is solely responsible for the processing of your data. We will only share your data with designated processors who provide a particular service to you and in the overall interest of our company. You may choose to opt out of communications from Innovo Technology at any time.
Third-party vendors and other service providers who perform services on our behalf as necessary to perform the work we have commissioned them to do, which may include identifying and providing targeted advertising services, mailing services, accounting and tax services, running contests, web hosting or analytics services.
We may share personal data with law enforcement agencies, regulatory bodies and other parties for legal reasons, such as when required by law or subpoena. Innovo Technology can reasonably consider that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement agencies; (b) to enforce our legal claims, or to protect the security or integrity of our services; or (c) exercise or protect the rights, possessions or personal safety of our employees, visitors or other persons.
Other parties related to the sale, purchase, acquisition, merger, reorganization, bankruptcy, liquidation, dissolution or similar proceedings or transactions (actual or potential) on behalf of Innovo Technology or in which it participates.
When necessary, we may disclose sales data relating to companies and organizations to our suppliers and manufacturers in connection with product demand, product purchasing trends and payment of commissions to employees of suppliers/manufacturers. This may include information disclosed to suppliers/manufacturers to support product warranty, safety notifications or product support. No sales data is provided for purchases identified as belonging to an individual consumer (not a company).

IV. Your rights

Privacy rights of personal data of EEA residents (as defined by the GDPR)

Right of access

If you would like a copy of the personal data we hold about you, please write to the following address: sales@hk-innovo.com .

Innovo Technology will analyze your request and, after verifying your identity, will send you the following:

1. A list of the personal information we have about you.

2. A list of all your transactions stored in our systems.

We want to ensure that the personal data we hold about you is accurate and up to date. If any data is incorrect, please inform us and we will update it as necessary.

Right of elimination

You have the right to have your data deleted and to request the deletion of personal data held by Innovo Technology.

If you wish to have your data deleted, please send an e-mail to the following address:

Innovo Technology will carry out the following process:

Innovo Technology will delete your account (your personal data).

Innovo Technology will remove your data from our marketing database.

Innovo Technology only deletes data from transaction records after meeting legal retention requirements (a transaction record is a record of a purchase, billing, refund, return, credit or payment).

Innovo Technology will keep a record of your “data deletion request” and a record of when your data was deleted from our systems.

Innovo Technology will send you a verification email indicating that your personal data has been removed from our systems.

Other rights

Right of rectification: the right to have your personal data rectified without undue delay when such personal information is inaccurate or incomplete.
Right of restriction: the right to restrict our processing of your personal data in certain circumstances, such as when you dispute the accuracy of personal data, for a period of time to allow us to verify the accuracy of such personal data.
Right to object: the right to object to the processing of your data on the basis of our legitimate interests when there are reasons related to your particular situation. You may object to marketing activities for any reason.
In addition to the data security rights of EEA residents, you also have the right to lodge a complaint with the local data protection authority.

If you wish to exercise any other rights, please send an e-mail to: sales@hk-innovo.com .

Marketing and market research

Innovo Technology will send you news, offers and preferential surveys about our products and services by various means, including email, but only if you have previously agreed to receive these marketing communications. You can manage your email preferences on our websites or through Innovo Technology’s customer service department.

We also like to hear from you to improve our services and may contact you for market research purposes. You have the right at all times to decide whether or not to participate in our market research.

We want you to know your rights and choices about how we may use your personal information. Depending on how you choose to manage your data, these rights and choices may include:

Profile and data sharing settings: you can update your username and password, as well as change some of your data sharing preferences.
How to control your communication preferences: You can stop receiving promotional e-mail communications from us by clicking on the “unsubscribe link” included in our communications. We make every effort to process unsubscribe requests immediately.
Modification or deletion of your data: if you have any questions about the review, modification or deletion of your data, you can contact us directly by writing to sales@hk-innovo.com.

V. Retention and protection of your data

We are concerned about the security of your data and employ physical, administrative and technological safeguards designed to protect the integrity and security of the data we collect through our website transactions and our customer service. We have implemented secure servers, firewalls and encryption to protect all your data.

We will retain your personal data for as long as necessary in order to fulfill the business purposes described in detail in this policy, in accordance with our legal obligations and the performance of contracts. In general, transaction records are deleted after the legal retention requirements are met (a transaction record is a record of a purchase, billing, refund, return, credit or payment).

VI. Changes to this policy

We may modify or update this policy from time to time to reflect changes in our business and international compliance requirements. When changes are made to this policy, we will update the “last modified” date at the top of this page.