Shipping and returns

SHIPPING

Hongkong
For all our customers, Spanish shipments are completely free when placing a minimum order of $100 through our website. In addition, we guarantee efficient delivery within 24/48 hours.

We are proud to work with the major shipping agencies, ensuring that your order arrives quickly and safely. All our orders are processed within the same day.

Canary Islands, Balearic Islands, Ceuta and Melilla: shipping charges are always due, and the customer will negotiate with the carrier directly.

International
For our international customers, we offer the flexibility to choose how they want their shipment to be delivered. You can opt for UPS, our trusted shipping agency, or the carrier of your choice, giving you total control over how and when your order will arrive.

It is important to note that shipping costs will be borne by the customer. We are committed to process all orders on the same day, ensuring a fast and efficient handling of your purchase.

With this customization, we want to ensure that your shopping experience is as comfortable and tailored to your needs as possible. Trust us for your international shipments!

RETURNS

Prior to the return of any Goods to the Company for any reason, Customer shall contact the Company to obtain a return authorization number (“RMA”). All Goods shall be returned at Customer’s risk and expense and shall not be damaged by Customer and shall be packed in their original packaging. The Customer is responsible for returning the Goods to the Company and for retaining proof of delivery of such return.

The Company operates on a 21-day return basis. To be accepted for return on this basis, Goods must be returned for receipt by the Company within 21 calendar days of shipment. The Customer must return the Goods to the Company at the address notified to the Company in writing, clearly indicating the Customer’s account number, order number and RMA on the outside of the package.

If Goods are returned after 21 calendar days for any reason the Company may not accept or accept such return at its sole and absolute discretion. If the return is accepted by the Company, a return fee of 20% of the value of the material will be charged, with a minimum of 10€.

The Company will also apply this scale when the return is due to a Customer error, even when it is made before 21 days.

Any antistatic Goods or moisture-sensitive components, supplied in sealed packaging, may not be returned if the blister or “easy-open” packaging in which it was shipped has been opened, tampered with or damaged.